Fruugo takes all product safety reports or complaints extremely seriously as the safety and wellbeing of our customers is of utmost importance. Fruugo takes all steps to thoroughly investigate product safety reports relating to products sold by an independent third party retailer on the Fruugo platform.
What is a Product Recall?
A product recall is issued to withdraw products from the consumer market where a product is found to be defective, unsafe or because it poses a potential risk to consumers or the environment.
Product recalls are often issued by a manufacturer, brand or Government Regulatory Body and communicated via multiple channels including, but not limited to, direct notifications from Regulators, public alerts and databases, or notifications from our retailers. Fruugo aims to notify all consumers who have purchased a recalled product expeditiously as soon as the information is brought to our attention.
To alert Fruugo of an unsafe or illegal product, please visit our dedicated reporting ‘Unsafe and Illegal Reporting Form’.
What happens if you think you have received a product which has been recalled?
If you have purchased a recalled item on Fruugo, you should receive a product recall email from Fruugo notifying you of the recall, including information on your order, including the product title and your order number.
In the event that you have received a recalled product listed below, and you have not been contacted directly by Fruugo, we advise that you contact us directly via our designated Help Centre.
For further information and assistance regarding product recalls, or if you think you have an item which has been recalled please contact directly via our designated Help Centre.
Resources
Information on current product recalls issued can be located on the following website.
UK Office for Product Safety and Standards (OPSS): https://www.gov.uk/guidance/product-recalls-and-alerts
EU Rapid Alert System for Dangerous Non-Food Consumer Products: https://ec.europa.eu/safety-gate-alerts/